Deck and Engineer services

Everyone on board has a part in delivering 7 star service. This course is for everyone in the deck and engineering teams to learn and understand how strong, clear deck service skills and procedures, including safety and security onboard impact service.

1. Explore and understand the importance of service roles on board
2. Develop an understanding of how safety and security are integral to service on deck
3. Understand the importance of clear, concise communication and how it can elevate the service and experience for both guests and crew
4. Demonstrate understanding and respect of all departments and service roles for better observation of guest wants/ needs, support for all departments, and a greater feeling of accomplishment
5. Demonstrate awareness, respect, and knowledge of cultural differences
6. Develop and demonstrate a practical understanding of service on deck
7. Understand the need for strong, clear, deck service procedures on board that include all aspects, safety, security, and service

Please contact us if you would like to experience this customisable training onboard for your entire team.