Ergonomics and flow are crucial to the smooth running of a yacht.
Working towards excellence means taking a close look at your offerings and finding ways to make them better for both guests and crew.
As a team, our experts can review the current level of service delivery and guest experience onboard and provide practical advice on the layout of the yacht at any stage to see where and how service function and flows can be optimised or improved. This includes new build projects, refits, and all operational yachts.
Our team can help on many levels, including:
- Service Blueprint: the Ultimate Guest Experience
- Training and development programmes
- Creation of SOPs and service procedures
- Recruitment support – training and tools
- Equipment advice
- Procurement advice – durables and consumables
- Refit and change orders