Ergonomics and flow are crucial to the smooth running of a yacht.
Working towards excellence means taking a close look at your offerings and finding ways to make them better for both guests and crew.
As a team, our experts can review the current level of service delivery and guest experience onboard and provide practical advice on the layout of the yacht at any stage to see where and how service function and flows can be optimised or improved. This includes new build projects, refits, and all operational yachts.
LH’s approach to personal and professional development leads to open conversations about how individuals can manage their daily lives in a more cooperative and productive way. With fun and engaging team activities, we open more communication pathways and cultivate awareness of how personnel can look after themselves and each other to ensure wellness and productivity within the company and their private lives.
Development doesn’t happen overnight; it takes consistency and dedication to continually face the natural discomfort that comes from trying to change habitual patterns. Our highly trained coaches and mentors are here to work with you via video conference or phone, wherever you are in the world, to offer support and guidance and to hold you accountable to make your crew and the service they offer your guests onboard, the best it can be.
Our team can help on many levels, including:
- Service focus
- Service Blueprint: The Ultimate Guest Experience
- Training and development programmes
- Creation of OPS manuals and service delivery procedures
- Recruitment support – training and tools
- Equipment advice
- Procurement advice – durables and consumables
- Refit and change orders
