Provide the world’s best hospitality by acting from the heart.Service specialist

Service Specialist

Our Service Specialist program has been specially developed for our industry, providing you with the ability to improve yourself while becoming truly proficient in the Art of Service. 

We have identified 9 personable qualities that represent the difference between good and excellent service. They are an integral part of all our training programs and of our service philosophy.

These qualities are:

  • communication
  • humour
  • teamwork
  • motivation
  • flexibility
  • friendliness
  • sincerity
  • decisiveness
  • responsibility.

We engage, nurture and inspire these qualities in everyone we train and the results are immediately obvious.

Upon completing our training program, crew are more knowledgeable and their skills and motivation levels increase resulting in greater confidence.

As a result, trust increases within teams and they become more effective and cohesive. Effective and cohesive teams result in less damage throughout the vessel, lowering the cost of ownership.

Many of our clients share that their guests are greatly satisfied and the increased confidence and happiness of crew in general result in higher retention rates.