Service Specialist

Our Luxury Hospitality Training program has been specially developed for our industry, providing attendees the ability to improve themselves whilst becoming truly proficient in the Art of Service. 

We have identified 9 personable qualities that, when present, represent the difference between good and excellent

service. They are an integral part of all our training programs and of our service philosophy. we engage, nurture and

inspire these qualities in everyone.

  • Communication
  • Humour
  • Teamwork
  • Motivation
  • Flexibility
  • Friendliness
  • Sincerity
  • Decisiveness
  • Responsibility


When our programs are delivered, the effects are experienced immediately. The crew is more knowledgeable and their skill and motivation levels increase resulting in greater confidence. Due to this, trust levels increase in the teams and they become more effective and cohesive. This automatically results in less damage throughout the vessel, lowering the cost of ownership. Many of our clients share that their guests are greatly satisfied and the increased confidence and happiness of crew in general result in higher retention rates.

Marquette, Amsterdam 5 days 12 – 16 October 2020
Onboard upon request Contact us