Valet and Wardrobe

Yacht and private residence housekeepers, butlers and for those who are involved with the day to day guest services and their return to/from travels. Ideal for anyone with responsibility for the development and training of others within their team/function and want to progress in their role.

1. Good understanding of the owner and their needs
2. Understand the valet role and responsibilities and its operation in the villa/yacht etc and the duties of a valet, including acting as a butler, house person, secretary and chauffeur
3. Understand how to apply the processes and procedures (SOPs) for valet operations and how to prepare and plan services
4. The importance of the relationship between the guest and the valet, discretion and confidentiality
5. How to apply high standards of care when handling and packing luggage, guests’ garments, shoes and personal items
6. How to provide a range of luggage packing techniques including luxury suitcase packing, garments and personal items arrangement, and wardrobe management
7. The vast range of garment recognition and terminology and appropriate attire for occasions
8. The correct cleaning methods for a range of shoes, and how to handle ties, bow ties, hats, wigs, grooming equipment and specialist items such as fur, leather and shearling
9. How to iron, press and repair various items of guest’s clothes
10. How to prepare a luxury bath and spa bath for a guest

Please contact us if you would like to experience this customisable training onboard for your entire team.