luxuryhospitality.com – Create highly effective teams with LH 360

WHY?

Hospitality is all about the perfect guest experience.

Setting this up requires a full circle approach that includes both technical knowledge and leadership skills.

A highly trained team, even experts in their field, will not deliver if they are unmotivated or simply do not get along. As we focus on proactive behaviour during all our trainings we thought that it’s time to practice what we preach. This is why we created Luxury Hospitality 360° (LH 360) to develop highly effective individuals, teams and organisations.

 

Let’s get highly effective

HOW?

How to become effective in 3 steps

1. Create insight & awareness
We provide individual LH questionnaires and based on the outcomes we debrief and develop individual and team profiles to create the foundation.

2. Training and development
We create and implement a healthy and effective leadership culture by introducing a self-managing leadership training program for management and operational staff/crew including essential, professional and master levels. We run communication and teambuilding sessions for all the participants and ensure they are aware of their own strengths and challenges and the value they bring to the team. There is a strong focus on developing hospitality staff/crew through technical training of hospitality related matters.

3. Mentoring & coaching
We implement a culture of mentoring through professional coaching of the (middle) management to keep the inspiring work environment on track.