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Empower my team

Leadership

Become an inspirational leader and create high performing teams.

Service Specialist

Master the Art of Service.

Beverage Specialist

Increase confidence, finesse and expertise in different styles & techniques.

Housekeeping & Valet

Systemise and focus on the details in Laundry, Wardrobe and Valet services.

Food Safety

Peace of mind for yachts.

Wellbeing

Create a positive workforce culture.

Deck teams service excellence

Excellence of guest service throughout the crew.

We’ve trained 5000+ people in motivational and practical luxury hospitality skills

We train 3 out of the top 5 largest yachts – 60%
We train 4 out of the top 10 largest yachts – 40%
We train 10 out of the top 20 largest yachts – 50%
We train 15 out of the top 50 largest yachts – 30%
We train 30 out of the top 100 largest yachts – 30%

All our trainings provide you and your team with the inspiration, motivation and skills required to be the absolute best. By building on relationships through teamwork and identifying personal responsibilities, participants learn how working together to streamline operations (both in the front and back of house), will improve the service flow and ultimately improve the guest experience.

We offer a range of onboard trainings: leadership training, team-building sessions all the way through interior courses, including housekeeping, service, mixology, and so on. All trainings are fully customisable to suit your needs.

Leadership

Develop the ability to inspire trust, create vision, execute strategy and coach potential. Through our programmes we help leaders to better understand the impact they can have on individuals and teams, unleashing potential and achieve outstanding performance. Our programmes are delivered by highly experienced trainers using World Class content and can be tailored to meet your specific needs. The programmes can be delivered across multiple delivery formats.

Service Specialist

Engage your service mindset and increase your confidence, finesse and expertise in different service style techniques through this very hands-on and practical program. This course extends to the finer points of table setting, team building. SOP’s, cigar & caviar service, communications and so much more that defines service excellence.

Beverage Specialist

Our Beverage Specialist training is focused on providing you with as much practical exercises as possible. We feel that it is vital for you to learn about the technical service aspect and at the same time it is equally important to learn about the essence of “hospitality”. Understanding how a guest feels, whilst you provide service is essential. Our experienced trainers will develop you and your teams in wines, spirits, mixology and barista to provide an unrivaled and memorable experience for your guests.

Housekeeping & Valet

Our program has specially been designed for crew members that have been working on-board yachts. We focused on professional development, fine-tuning existing skills, increasing knowledge and engaging the service mind-set, whilst building on relationships. This course stands out because our trainers have worked on-board some of the largest and most unique yachts ever built in our industry, which will provide students with unmatched expertise at their very fingertips.

Food Safety

Food Safety is the responsibility of all crew on board. LH provide MLC compliant Level 2 food safety training. Alongside this, we provide internationally fully certificated advanced training for head chefs and interior heads of department to ensure a robust food safety management & vessel sanitation system onboard.

Duration level 2: one day
Duration level 3: three days

Wellbeing

Create a positive workforce culture.

Luxury Hospitality provides a specially formulated 1 or 2-Day program to cover the wider issues that fall under focus of Crew wellbeing. We help all crew with some of the more serious challenges experienced onboard and the impact they can have in an enjoyable, engaging and interactive way.

Deck teams service excellence

Guests expectations and service are the responsibility of all crew. This course is designed to provide confidence for deck crew to know that they are providing a seamless service for the guests. The course is very practical and will be bespoke to individual yachts and guests’ preferences.

Duration: 1 day

Gate Keeper

Life on board can often be hard and  it can also be a lonely place. LH offers an  internationally recognised course to develop crew to become gatekeepers. Preparing them to recognise warning signs that someone might be struggling mentally and may need professional help for their own wellbeing. This course provides practical tools and develops crew to have a supportive approach on board.

Duration: 3 hours

Empower me

Leadership

Become an inspirational leader and create high performing teams.

Service Specialist

Master the Art of Service.

Beverage Specialist

Increase confidence, finesse and expertise in different styles & techniques.

Housekeeping Specialist

Systemise & focus on the details in Laundry – Wardrobe – Valet services.

Leadership

Our Leadership & Management training is designed for anyone who is in a position of responsibility, wishing to expand their knowledge and who needs effective tools to lead them to great performance. Through this program, we help the leader to better understand the impact he/she can have on individuals and team performance, as well as the need to be flexible and adaptable.

On completion of this training, participants will have the knowledge and skills to develop, mentor and motivate their crew or staff towards a common goal.

LOCATION: DURATION: UPCOMING DATES:
Marquette, Amsterdam 5 days 16 – 20 March 2020
12 – 16 October 2020
Onboard upon request

Service Specialist

Luxury Hospitality Service Specialist is a very hands-on, practical training program to engage your service mindset and increase your confidence, finesse and expertise in different service style techniques. This course will truly help you to master the Art of Service.

LOCATION: DURATION: UPCOMING DATES:
Marquette, Amsterdam 5 days 16 – 20 March 2020
12 – 16 October 2020
Onboard upon request Contact us

Beverage Specialist

Our Beverage Specialist training is focused on providing you with as much practical exercises as possible. We feel that it is vital for you to learn about the technical service aspect and at the same time it is equally important to learn about the essence of “hospitality”. Understanding how a guest feels, whilst you provide service is essential.

LOCATION: DURATION: UPCOMING DATES:
Marquette, Amsterdam 5 days Contact us
Onboard upon request

Housekeeping Specialist

Our program has specially been designed for crew members that have been working on-board yachts. The content is in depth and no questions will be left unanswered during the intensive training days. The specialist course stands out because our trainers have worked on-board some of the largest and most unique yachts ever built in our industry, which will provide students with unmatched expertise at their very fingertips.

LOCATION: DURATION: UPCOMING DATES:
Marquette, Amsterdam 5 days Contact us
Onboard upon request