fbpx

Tea Services

Increase your confidence on tea knowledge and how to make the perfect cup.

Cigar Services

Build your expertise in handling cigars and choose the best brands for your guests.

Gatekeeper

Develop gatekeepers and build a Positive Workplace Culture.

We have trained more than 5000 individuals in motivational and practical luxury hospitality skills

We train 3 out of the top 5 largest yachts – 60%
We train 4 out of the top 10 largest yachts – 40%
We train 10 out of the top 20 largest yachts – 50%
We train 15 out of the top 50 largest yachts – 30%
We train 30 out of the top 100 largest yachts – 30%

All our training programs provide you and your team with the inspiration, motivation and skills required to be the absolute best. By building on relationships through teamwork and identifying personal responsibilities, participants learn how working together to streamline operations (both front and back of house) will improve service flow and ultimately improve guest experience.

We offer a range of onboard training programs, from leadership training and team-building sessions to interior courses including housekeeping and valet services. More importantly, all of our courses are fully customised to suit your needs.

Service Specialist

Engage your service mindset and increase your confidence, finesse and expertise in different service style techniques through this highly practical program. This course extends to the finer points of table setting, team building. SOPs, cigar and caviar service, communications and so much more that defines service excellence.

Housekeeping & Valet

Specially designed for crew working on board yachts, this course will engage your service mindset while fine-tuning your skills and knowledge in housekeeping and valet services. You will learn from the industry’s best as our trainers have worked on board some of the largest and most unique yachts in the world.

Beverage Specialist

You will not only perfect your beverage techniques in wines, spirits, mixology and barista; you will also learn the essence of ‘hospitality’. You will learn to understand how a guest feels so that you can provide memorable experiences for your guests. 

Tea services

Engage your service mindset and increase your confidence, finesse and expertise in different service style techniques through this program. Learn all about the background of tea, how it is produced and of course how you can make the perfect cup of tea for your guests.

Cigar Services

Our Cigar Service course is very hands-on. You will engage your service mindset and increase your confidence and expertise in handling cigars. On completion of this course, you will be in a position to provide expert advice to your guests about the world’s best cigars. 

Hookah Services

Increase you confidence on how to set up, use and clean the Hookah. How to pack bowls and what tobacco to use? It is all discussed during this training. You will learn from the industry’s best as our trainers have worked on board some of the largest and most unique yachts in the world.

Food Safety

Food safety is the responsibility of all crew. We provide MLC-compliant Level 2 and Level 3 food safety training to ensure a robust food safety management and vessel sanitation system on board.

Level 2 Award training: 1 day
Level 3 Award training: 3 days

Deck teams service excellence

Meeting guest expectations and delivering service excellence are the responsibility of all crew. This course is designed to provide confidence to deck crew in providing a seamless service for guests. The course is highly practical and is customised to individual yachts and guest preferences.

Duration: 1 day

Gatekeeper

Life on board can often be challenging, even lonely for some crew. Our internationally recognised course is designed to develop crew to become supportive ‘gatekeepers’. We prepare you to recognise warning signs that someone may be struggling mentally and need professional help. 

Duration: 3 hours