Written by: Julia Rogers 5 reasons why the best training for you starts with knowing yourself From carrying plates with aplomb to creating a perfectly balanced cocktail and delivering silver service in style, there are many technical skills that need to be mastered to ensure your guests receive exceptional service. Granted, these are all important, … Continue reading
Written by: Lynne Edwards Are leaders born or made? It’s a question that continues to fascinate. Why? Because effective leadership remains vital in transforming many different situations – from the chief steward who’s run out of ways to motivate their crew to the newly-appointed CEO who needs to lead their organisation out of a deficit. … Continue reading
Written by: Lynne Edwards Knowledge is power – not least for the champagne makers of the 19th century – who found themselves to be something of a vulnerable target in the workplace. Long before health and safety was established, they wore metal masks to protect their faces, due to the bottles’ tendency to explode with … Continue reading