Everyone within an organisation or team.
Who is this course for?
- Learn the skills to effectively and empathically listen to people and what kind of listening is necessary in different situations
- Explore different communication styles
- Understand the importance of difficult yet crucial conversations
- Explore the Johari Window to learn about the power of feedback and self disclosure and the FBI model for feedback and practice through role play
- Understand what it means to be assertive, assess how assertive you are and learn strategies to become assertive
- Understand the importance of building trust and how this is essential in your ability to influence those around you
Please contact us if you would like to experience this training onboard for your entire team.