The guest experience with Lazlo Gal

What do we imagine when we think of a butler? Perhaps a stoic figure in a bygone world of period drama, a silver platter ahead of every wish and command of the master?

Lazlo Gal is a man in the know. A discreet and polished Hungarian, he began his career working in restaurants in Budapest and Ireland, becoming a professional mixologist and later graduating with distinction from the International Butler Academy in Holland. After 10 years working on board superyachts - eight as a chief steward and private butler with the same family - Lazlo now trains interior teams to perfect the art of service at the highest level.

We asked Lazlo what it takes to succeed and what it means to create a truly memorable guest experience.

CLICK HERE to read the article by OnboardOnline.