Ultimate Guest Experience

More about this course

Cruising onboard a superyacht is the ultimate in privacy and freedom, so it’s no surprise that owners and charter guests expect absolute discretion and the best possible service. As crew and a service provider, how can you create an experience your owner and guests will remember for years to come?

We have developed an interactive assessment that leads to your yacht’s individual development programme. The process is simple and very effective. It will elevate service levels, optimise your team’s performance and maximise your charter potential.

Programme steps

The Ultimate Guest Experience exists of three steps:

1. Together we DISCOVER your yacht’s potential – 3 days
We explore your current service delivery, and together we create a bespoke development programme.


2. EXPLORE the proposed development programme for your yacht – TBD
Based on the discovery phase we design a customised training programme for your yacht and we train all crew.


3. TRANSFORM your yacht’s operation – 3 days
Simulate charter situations to demonstrate the new level of service skills post-training, concluded by a personalised and confidential evaluation with a full debrief and report.


Please contact us for an intake and customised proposal.


Download the course specifications

Download course specifications: Bartending, Mixology and Cocktails level 1