Written by: Lynne Edwards Back in 2017, Impact Crew conducted a survey of over 800 people within the yachting industry that revealed the stark reality of high crew turnover in the industry. It found that nearly 50% of yacht crews leave within the first year. Specifically 38% of senior crew, 69% of junior crew … Continue reading
Written by: Julia Rogers 5 reasons why the best hospitality training for you starts with knowing yourself From carrying plates with aplomb to creating a perfectly balanced cocktail and delivering silver service in style, there are many technical skills that need to be mastered to ensure your guests receive exceptional service. Granted, these are all … Continue reading
Written by: Lynne Edwards Are leaders born or made? It’s a question that continues to fascinate. Why? Because effective leadership remains vital in transforming many different situations – from the chief steward who’s run out of ways to motivate their crew to the newly-appointed CEO who needs to lead their organisation out of a deficit. … Continue reading
Written by: Lynne Edwards Knowledge is power – not least for the champagne makers of the 19th century – who found themselves to be something of a vulnerable target in the workplace. Long before health and safety was established, they wore metal masks to protect their faces, due to the bottles’ tendency to explode with … Continue reading
Written by: Lynne Edwards In today’s Superyacht sector, approximately 5000 superyachts worldwide employ around 165,000 crew with a huge diversity in nationalities, cultures and customs. This diversity, which encompasses background, experience, race, gender, orientation and socio economic background. has therefore to be of paramount importance to all Management companies, Captains and Heads of Department. As … Continue reading
Written by: Lynne Edwards and Julia Rogers Words have power to hurt or heal ‘Sticks and stones may break my bones but words will never hurt me.’ A well known childhood rhyme that holds little truth for anyone who’s survived the playground. And although the majority of people no longer have to deal with child-like … Continue reading
Written by: Lynne Edwards Can friction actually help cultivate a high-performance team? The answer is yes. We don’t just believe that a key part of a high-performance team is one that can disagree, we know it is, but why? It’s natural to disagree A common misunderstanding is that high-performing teams don’t encounter friction with one … Continue reading
Written by: Julia Rogers Personal development is a vital part of your growth and progression. By actively pursuing self-improvement opportunities, you are more likely to feel fulfilled and not only personally, but also professionally. Why? Because the two are intricately linked. How personal and professional development overlap There is no one definition of personal development, … Continue reading
Written by: Lynne Edwards Life onboard a superyacht is the ultimate in privacy and freedom, so it’s no surprise that owners and charter guests expect absolute discretion and the best possible service. As crew and a service provider, how can you create an experience your owner and guests will remember for years to come? Before … Continue reading
Written by: Martin Mainey The most effective leaders motivate and inspire. They lead by example and provide direction to their team. They also nurture the strengths and talents of those in their team and build a team that is committed to achieving common goals. To do all this, competent leaders must be passionate and confident … Continue reading
