Poor crew retention and how to solve it has been a serious talking point for a while, not least here at OnboardOnline as we look at potential pathways to remedying this enduring and costly issue. With the recent evolution of events organisers ACREW into the crew retention arena following the launch of ACREW+, and their … Continue reading
Crew retention is generally perceived to be one of the biggest headaches in the yachting industry, yet cited as one of the most important factors in maintaining an efficient and happy ship. We spoke to leading industry figures in recruitment, training and operations to ascertain the fundamental issues surrounding crew retention – and identify the … Continue reading
Written by: Julia Rogers How well do you know yourself? Are you fully aware of how you think, behave and communicate? Do you understand how your moods, reactions and emotions affect your state of mind? Knowing who you really are helps you to check whether your ideas and your work contribute to what you are … Continue reading
Life onboard What does it take to create the ultimate onboard experience for the owner and guests? In episode seven of YachtTalk by Heesen, Edouard de Maillé of yacht management agency EDMAR International explains what it’s like to serve the most demanding clients. Erik Smit, trainer at Luxury Hospitality Management, shares his secrets on picking and moulding the … Continue reading
To call 2020 a year of change is something of an understatement. The world today is a very different place, yet it’s clear that by looking forward fearlessly and adapting rapidly, some companies have become even stronger during these challenging times. Luxury Hospitality is one such success story. Travel bans, social distancing restrictions and closing … Continue reading
One of the key learning curves in recent times across all industries has been mastering the ability to adjust at lightning speed to the new normal. With the Covid-19 pandemic demanding vital yet limiting social distancing requirements, the traditional method of running training courses has been rapidly superseded by online offerings which aim to provide … Continue reading