LH founder Peter Vogel discusses how happiness is key to true success and why Yotspot’s belief in personal development makes them the ideal partner. Life skills versus inherent talents ‘I just want you to teach them to carry plates!’ It’s a phrase LH founder Peter Vogel has heard many a frustrated Captain say over the … Continue reading
Written by: Lynne Edwards Some people know from a young age what they want to do in life. They have direction and work towards it with motivation and determination. Others don’t know until later in life. Neither is right nor wrong. What is important is being able to identify what matters to you. Your sense … Continue reading
Poor crew retention and how to solve it has been a serious talking point for a while, not least here at OnboardOnline as we look at potential pathways to remedying this enduring and costly issue. With the recent evolution of events organisers ACREW into the crew retention arena following the launch of ACREW+, and their … Continue reading
Written by: Lynne Edwards Happier and more fulfilled crew reduces turnover and leads to greater overall performance onboard. We know this because of our experience working with crew and because the research backs it up. According to a 2017 survey conducted by Impact Crew and ACREW, crew who experience low job satisfaction are likely to … Continue reading
Crew retention is generally perceived to be one of the biggest headaches in the yachting industry, yet cited as one of the most important factors in maintaining an efficient and happy ship. We spoke to leading industry figures in recruitment, training and operations to ascertain the fundamental issues surrounding crew retention – and identify the … Continue reading
Written by: Julia Rogers How well do you know yourself? Are you fully aware of how you think, behave and communicate? Do you understand how your moods, reactions and emotions affect your state of mind? Knowing who you really are helps you to check whether your ideas and your work contribute to what you are … Continue reading
Life onboard What does it take to create the ultimate onboard experience for the owner and guests? In episode seven of YachtTalk by Heesen, Edouard de Maillé of yacht management agency EDMAR International explains what it’s like to serve the most demanding clients. Erik Smit, trainer at Luxury Hospitality Management, shares his secrets on picking and moulding the … Continue reading
To call 2020 a year of change is something of an understatement. The world today is a very different place, yet it’s clear that by looking forward fearlessly and adapting rapidly, some companies have become even stronger during these challenging times. Luxury Hospitality is one such success story. Travel bans, social distancing restrictions and closing … Continue reading
One of the key learning curves in recent times across all industries has been mastering the ability to adjust at lightning speed to the new normal. With the Covid-19 pandemic demanding vital yet limiting social distancing requirements, the traditional method of running training courses has been rapidly superseded by online offerings which aim to provide … Continue reading
As head of Insight at Luxury Hospitality, Julia Rogers is an expert in team building, helping individuals and groups to up their game by playing to their strengths. Underpinning her approach – and all crew training at LH – is Talent Dynamics, a personality test which identifies our individual strengths, challenges and team fit. Julia explains … Continue reading